Terms and conditions of use

Payments - PayPal or SagePay 

Business Privacy Policy 

This privacy policy sets out how Kp Glazing Ltd uses and protects any information that you give us when you use this website.

Kp Glazing Ltd  is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Kp Glazing Ltd  may change this policy by updating this information and you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Oct 2020

What We Collect 

We may collect the following information

Name and job title

Contact information including email address

Demographic information such as postcode and location

Type of product ordered.

What we do with Information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services

Links to other Websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website

Controlling Your Personal Information 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible.

We will promptly correct any information found to be incorrect

Damaged Items 

Unfortunately, despite our best attempts, accidents can happen. If you receive damaged items, sign the delivery note as damaged and contact us as soon as possible.

If you find that any item has been damaged, you have 24 hours from delivery to tell us after which no exchange can be made. The same policy applies if you left instructions for the order to be left in your absence.

Photographs will help us ensure a speedy change of product. Please send them to sales@kpglazing.co.uk  with information about your order and the damage. We will follow up with you as soon as possible. 

Goods ordered in error will result in a 20% restocking fee and the outward carriage fee.

For goods ordered in error the customer is responsible for the carriage and safe return of the goods.

Credits, exchanges or refunds will only be completed when the goods arrive safely at our warehouses.